What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I prompted to upgrade if I didn't exceed view numbers?

    Asked by schatzy3000 on June 29, 2016 at 07:09 AM


    I've been announced that my form will be disabled because of the number of views. 

    I would really love to use your services since you are the best app of all I've ever tried. Will you be so kind and give me some additional information regarding my membership? And please, let me know when the month ends, that the view number will be erased


    Thank you in advance for your kindness.


    Sarolta Keresztes (www.margo4home.ro)




    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 29, 2016 at 08:27 AM

    Hello Sarolta,

    Upon checking your account I found that you have exceeded the allowed form views. In free account, you can only receive 1000 form views but you have already received 1018 form views. That is the reason why you have received the warning emails. 

    Please be noted that every time your form or the web page is loaded  in browser, it is counted as valid form view. Apart from upgrading your account, we can offer you two possible options:

    #1. We can double the current form view limits of your account. You can have a total of 2,000 monthly form views on your account.

    #2. We can completely remove the form view limits, but you will have to agree to add footer with the JotForm's logo on all of your forms. Showing the JotForm logo is completely optional and you can any time enable/disable it form your account setting page. Please check the screenshot below:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!