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    Have downloaded old submissions as a zip file, but I'm unable to extract

    Asked by tomasmith on June 29, 2016 at 02:40 PM

     - "the compressed (zipped) folder is invalid"

    Submissions a zip file zipped
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    JotForm Support

    Answered by Kevin_G on June 29, 2016 at 03:34 PM

    I think this issue is only present when you're trying to extract the zip file with the Windows default un-zip program. 

    I can see reports from other users with the same issue, I will report this issue to our second level, but here are some programs to un-zip that you can download, they are working fine. 

    http://www.winzip.com/win/en/index.htmÇ 

    http://www.7-zip.org/ 

    http://www.win-rar.com/ 

    I just tested with Winrar and it is working fine: 

    Please in the meantime un-zip your file with one of the programs given above, we will let you know when this is resolved. 

     

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    Answered by tomasmith on June 29, 2016 at 04:01 PM

    Didn't think to try another program - opened fine with 7-zip.

    Thank you.

    Tom

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    JotForm Support

    Answered by Kevin_G on June 29, 2016 at 04:31 PM

    Glad to know it worked wit 7-zip; however, I will leave the ticket opened and our developers will resolve the current issue with the Windows default un-zip program so there will not be need to download another one.