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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to active sub-user accounts?

    Asked by afreitas214 on June 29, 2016 at 05:25 PM

    I've created 2 new users and informed theirs emails.

    No user name and no password was asked.

    How to activate these users?

     

    Antonio Freitas

    afreitas@inovalabx.com 

     

     

     

     

    creating Emails name Activate User Name
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 29, 2016 at 06:16 PM

    You do not need to active these accounts, once they receive the email notifying them that were added as sub-users they should be able to see shared forms in their accounts. 

    I have also checked the email addresses and I was unable to find accounts related to them, could you please confirm with your users that they can see the forms? 

    If they are not able, please provide us the usernames, we will be glad to check them for you.