What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You do not need to active these accounts, once they receive the email notifying them that were added as sub-users they should be able to see shared forms in their accounts.
I have also checked the email addresses and I was unable to find accounts related to them, could you please confirm with your users that they can see the forms?
If they are not able, please provide us the usernames, we will be glad to check them for you.