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    How to active sub-user accounts?

    Asked by afreitas214 on June 29, 2016 at 05:25 PM

    I've created 2 new users and informed theirs emails.

    No user name and no password was asked.

    How to activate these users?


    Antonio Freitas






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    JotForm Support

    Answered by Kevin_G on June 29, 2016 at 06:16 PM

    You do not need to active these accounts, once they receive the email notifying them that were added as sub-users they should be able to see shared forms in their accounts. 

    I have also checked the email addresses and I was unable to find accounts related to them, could you please confirm with your users that they can see the forms? 

    If they are not able, please provide us the usernames, we will be glad to check them for you.