What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    entering wrong captcha clears form

    Asked by RamasamyVenugopal on June 30, 2016 at 07:58 AM

    Hi, I am saving our form sessions with the user email.

    On entering the wrong captcha, jotform goes to a new page with another captcha. At this point, if I close the window and then try to use the link in my email to go back to the form, ALL fields are empty. All my responses are gone. Is there a way around this?

    Page URL:
    https://form.myjotform.com/61583788054567

    wrong captcha JotForm sessions responses
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    JotForm Support

    Answered by Chriistian on June 30, 2016 at 09:35 AM

    I cloned your form (https://form.myjotform.com/61533169221551) and tried the issue you are reporting but I was not able to replicate the issue. I noticed that you are using the Google reCaptcha widget. When I select incorrect images on the reCaptcha, the form was not redirected to any other page. It only shows an error message.

     

    Can you try again on your end and see if it is working now? If you are still encountering the issue, may we know what browser are you using to access the form when you encounter the issue so we can further investigate?