Why is your Feedback button not responsive.

  • charleskibby
    Asked on June 30, 2016 at 2:45 PM

    I have embedded your code for the Feedback button on my website.  When I view in standard screen format it works GREAT.  But when I view on the mobile device it is not working properly.

    Jotform Thread 873233 Screenshot
    Page URL: http://thewilesgroup.com/
  • Mike_G JotForm Support
    Replied on June 30, 2016 at 5:07 PM

    We would like to apologize for any inconvenience, however, there is no way we can set Feedback forms to be mobile responsive. This is because you are declaring a fixed width and height in the Feedback embed script.

    <script src="https://form.jotform.com/static/feedback2.js?3.3.REV" type="text/javascript"> new JotformFeedback({ formId: "61235958997172", buttonText: "Contact Us", base: "https://form.jotform.com/", background: "#3C65B0", fontColor: "#FFFFFF", buttonSide: "left", buttonAlign: "center", type: false, width: 700, height: 1000 }); </script>

    We do not advise using the Feedback embed option when you plan of using your forms on mobile devices.