What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is your Feedback button not responsive.

    Asked by charleskibby on June 30, 2016 at 02:45 PM

    I have embedded your code for the Feedback button on my website.  When I view in standard screen format it works GREAT.  But when I view on the mobile device it is not working properly.

    Page URL:
    http://thewilesgroup.com/

    Screenshot
    not responsive Mobile format mobile device Properly
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 30, 2016 at 05:07 PM

    We would like to apologize for any inconvenience, however, there is no way we can set Feedback forms to be mobile responsive. This is because you are declaring a fixed width and height in the Feedback embed script.

    <script src="https://form.jotform.com/static/feedback2.js?3.3.REV" type="text/javascript"> new JotformFeedback({ formId: "61235958997172", buttonText: "Contact Us", base: "https://form.jotform.com/", background: "#3C65B0", fontColor: "#FFFFFF", buttonSide: "left", buttonAlign: "center", type: false, width: 700, height: 1000 }); </script>

    We do not advise using the Feedback embed option when you plan of using your forms on mobile devices.