What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Sheet Integration: API Lag

    Asked by phylipcurtis on June 30, 2016 at 05:55 PM

    There is a defininent lag in my google sheet integration. All submissions from one of my forms fill into a google sheet. And the last 4 of the past 24 hours took anywhere from 3-5 hours to get added to my spreadsheet.

    For example, I had a submission come in at 8am MST this morning, and it wasn't added to my google sheet till 15 minutes ago. I've tested this on multiple forms. It seems to be happening for all of my forms.

    Not sure what to do. Maybe it's a google problem?

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    JotForm Support

    Answered by Mike on June 30, 2016 at 08:05 PM

    The Google Spreadsheet delay issue was also reported by other JotForm users today. Our developers were informed, so they will make sure to apply a fix if anything is wrong on our end.

    Please feel free to contact us anytime if you need any further assistance.