What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When does the submission counter reset?

    Asked by anniesmith on June 30, 2016 at 07:24 PM

    But does this timer start on the 1st of each month automatically, or is it going off of the date you submitted the jotform? In other words, if I'm near my 100 submission limit (which I am) for the month, will it automatically reset to zero on July 1? Or will it reset to a random day, such as July 5? 

    This is incredibly urgent, as my organization needs this form to capture volunteer information as we transition to a new platform, and I'm at 94 of my 100 submission limit as of right now. I've tried to ask about merging the form to another (paid) account my coworker uses, but have gotten no response as of yet on the forum.



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    JotForm Support

    Answered by Kevin_G on June 30, 2016 at 07:33 PM

    The counter will reset the first day of each month, on this case it will reset on July 1st, but do note that it is under PST U.S.A. time.

    I have found the thread you opened about moving your form to the paid account and it was already answered, please take a look on this link: https://www.jotform.com/answers/873301

    Do let us know if you have more questions, we will be glad to help you.