What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    its already first of the month, but can't see any monthly refresh...

    Asked by hanazono on June 30, 2016 at 09:37 PM

    Hi.  

    I have asked you same questions before, but still not able to get any answer yet. 

    Why it takes so long to refresh free plan on first of the month?  How long do I have to wait? or do I have to refresh? 

    refresh first can't can
  • Profile Image
    JotForm Support

    Answered by liyam on June 30, 2016 at 11:36 PM

    Hello hanazono,

    JotForm's servers uses Eastern Standard Time, so the reset should take effect sometime after 12mn (EST), which should be some 30 minutes from now. 

    If you have not received a response from us from your questions before, an email notifying that you have received a response might have landed on your junk mail folder, you may check the said folder for any emails from JotForm. If you are using a different email address or you have a different username which you asked those questions, it would be great if you can share it with us so we can check what happened to those questions.

    Feel free to let us know if you have further questions.

    Thanks.