Email notifications on completion of form not working even though email address is correct

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    Asked on July 01, 2016 at 01:01 AM


    I checked my form this morning for the first time in a few weeks and discovered that I had a 10 submissions; which I hadn't received notifications for.


    I checked the settings for Email notifications on my form and the email was correct. I tried adding a second email address, and even deleting the settings and starting again, and it won't work.

    To be specific, when I press "Send Test Email" that email is not getting through to my Google at Work account (, or another test address.


    I have checked all the account and form settings I can, and can't see somewhere else to change settings.

    Given that I rely on the form (thanks for your great product), I would love to have this fixed.


    Kind regards,

    Eris O'Brien

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    Answered on July 01, 2016 at 04:13 AM

    I checked the mail log of your email and based on the logs, the emails were not successfully sent.


    I checked the email on our bounce list and the email was included on the list which causes the issue.


    I have remove the email on our bounce list. Please try again and see if you will now receive your emails. If the issue persists, please try to white list our IP addresses on your mail server. You can check this guide for more information: Whitelisting JotMails IP Addresses.