What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where are extra form views coming from?

    Asked by BillionaireEvents on July 02, 2016 at 07:09 PM


    How are total form views tallied? I already have 24 for the month and none of my forms are live or accessible via the public due to the fact that I am building my store right now and have not allowed any online traffic to enter my store . At the beginning  today it was at 11 and I have not accessed the forms an additional 13 times. To my recall I have accessed them on my store website probably 3 times today where I actually viewed my forms within my store website. But like I said, my store website is not live yet, so I am wondering where and how these additional form views are racking up ?  Thanks in advance 

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    JotForm Support

    Answered by Welvin on July 02, 2016 at 11:53 PM

    It's when some other people access and view your forms, either on your website (embedded) or the direct URL of the form. Viewing your form to your website while your session in Jotform is still active doesn't count towards your form views. However, if you're viewing it on another browser while you're not logged in, then that will be counted as form views. 

    You can have some details on the form views by going to your form analytics: https://www.jotform.com/form-analytics/

    To know more about the form views limit, please check this guide: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

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    Answered by BillionaireEvents on July 03, 2016 at 07:37 PM

    So I have two questions in response to your reply 

    1.Am I able to set privacy aka block URL views outside of my website . 

    2. Can people outside of my website find my form by URL, and if so , how so ? 

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    JotForm Support

    Answered by Chriistian on July 03, 2016 at 10:23 PM

    I would like to inform you that users will not be able to search your form outside of your website. Users will only be able to view the form using the direct URL if you have shared the URL with them. If you want your form to be found by your users, you will need to embed them or insert the link on a public page so they can be searched. If you need further assistance, please do let us know.

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    Answered by BillionaireEvents on July 03, 2016 at 11:53 PM

    thank you!