What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have just upgraded to Bronze but notice that we did not get our not for profit discount

    Asked by UOSSU on July 04, 2016 at 10:07 AM

    I received this email today 

    Thank you for your patience. If you have signed up your account from the web page https://www.jotform.com/nonprofit/, you should be receiving an email from us with an application form. You'll need to fill and submit along with the necessary documents that are required so that your account shall be approved with the special pricing of Non-profits.


    Hope this information helps!

    I had already upgraded to Bronze but cannot see a discount applied to our account as yet.

    Please can you assist further 


    Malcolm Alden

  • Profile Image
    JotForm Support

    Answered by Welvin on July 04, 2016 at 11:21 AM

    Your non-profit application is still pending for approval but looks like you've upgraded your account to our Bronze Monthly Plan. Anyways, I have just approved your application. Please check your email for the additional instruction on how to activate your non-profit pricing. You need to re-upgrade once you see the discounted price then we'll refund your current payment.