What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form "disabled"?

    Asked by mfarnham on July 05, 2016 at 05:27 PM

    Hello, I created a new form from a blank template today.

     

    When I finished it, I wanted to test it out, but received an error message "Form not found. This form is disabled."

     

    I have tried to "Disable" and then "Enable" this form several times, restarted JotForm, etc., and can't figure out what is causing the hangup. I've made about a dozen JotForms and never had this problem before.

     

    The only "difference" is that I used the "Smooth Signature" widget, which I've never used before.

     

    Any chance you can suggest something to make my form function?

     

    Thank you,

     

    Michelle

    Page URL:
    https://form.jotform.com/61864464287164

    Screenshot
    new form JotForm problem template
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 05, 2016 at 05:37 PM

    I have checked your form and it was suspended because of these fields: 

    You're asking for Credit Card info something that is not allowed at JotForm and this is why our anti-phishing system has suspended your account and disabled your form. 

    Please take a look to our terms so you know what it is not allowed to ask at JotForm and avoid your forms to be disabled and your account to be suspended again. 

    You must use one of our payment integrations if you want to collect payments, here is the link to our current payment integrations: https://apps.jotform.com/category/payment_processing 

    You will also find more info about payment forms in this chapter from our user guide: Payment+Forms

    I have removed guilty fields from your form in order to activate your account so you should be able to log in now.

    I would suggest you to follow this advice, otherwise your account can be permanently deleted. 

    Please do let us know if you have questions, we will be glad to help you.