Why is my form "disabled"?

  • Profile Image
    mfarnham
    Asked on July 05, 2016 at 05:27 PM

    Hello, I created a new form from a blank template today.

     

    When I finished it, I wanted to test it out, but received an error message "Form not found. This form is disabled."

     

    I have tried to "Disable" and then "Enable" this form several times, restarted JotForm, etc., and can't figure out what is causing the hangup. I've made about a dozen JotForms and never had this problem before.

     

    The only "difference" is that I used the "Smooth Signature" widget, which I've never used before.

     

    Any chance you can suggest something to make my form function?

     

    Thank you,

     

    Michelle

  • Profile Image
    Kevin_G
    Answered on July 05, 2016 at 05:37 PM

    I have checked your form and it was suspended because of these fields: 

    You're asking for Credit Card info something that is not allowed at JotForm and this is why our anti-phishing system has suspended your account and disabled your form. 

    Please take a look to our terms so you know what it is not allowed to ask at JotForm and avoid your forms to be disabled and your account to be suspended again. 

    You must use one of our payment integrations if you want to collect payments, here is the link to our current payment integrations: https://apps.jotform.com/category/payment_processing 

    You will also find more info about payment forms in this chapter from our user guide: Payment+Forms

    I have removed guilty fields from your form in order to activate your account so you should be able to log in now.

    I would suggest you to follow this advice, otherwise your account can be permanently deleted. 

    Please do let us know if you have questions, we will be glad to help you.