Jotform being recognized as spam in mail

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    MariusBez
    Asked on July 06, 2016 at 09:01 AM
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

     marius@go2diamond.co.za
       SMTP error from remote mail server after end of data:
       host outbound.cpt.host-h.net[197.189.244.90]:
       550 A URL in this email (myjotform . com) is listed on https://spamrl.com/. Please resolve and retry
  • Profile Image
    Kevin_G
    Answered on July 06, 2016 at 10:20 AM

    I would suggest you to first ask your email provider to white-list our IP addresses, here is the link that to our guide with this info: Whitelisting-JotMails-IP-Addresses

    You may also consider using your form with the link provided by the wizard, click on the publish wizard and then copy the link as given there :

    You may also set the sender email address to the default one, either noreply@jotform.com or noreply@formresponse.com.

    I have also checked your email address and it is not currently in our bounce list, you should receive your emails as normal. 

    Please let us know if you have questions.