What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform being recognized as spam in mail

    Asked by MariusBez on July 06, 2016 at 09:01 AM
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

     marius@go2diamond.co.za
       SMTP error from remote mail server after end of data:
       host outbound.cpt.host-h.net[197.189.244.90]:
       550 A URL in this email (myjotform . com) is listed on https://spamrl.com/. Please resolve and retry
    Page URL:
    https://form.myjotform.com/61855765934571

    JotForm in message myJotForm SMTP and
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    JotForm Support

    Answered by Kevin_G on July 06, 2016 at 10:20 AM

    I would suggest you to first ask your email provider to white-list our IP addresses, here is the link that to our guide with this info: Whitelisting-JotMails-IP-Addresses

    You may also consider using your form with the link provided by the wizard, click on the publish wizard and then copy the link as given there :

    You may also set the sender email address to the default one, either noreply@jotform.com or noreply@formresponse.com.

    I have also checked your email address and it is not currently in our bounce list, you should receive your emails as normal. 

    Please let us know if you have questions.