What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Preview is different from my form view

    Asked by jaybee on July 06, 2016 at 03:10 PM

    In form my label is on top and formatted in a horizontal line as I want it to be.  But the preview version shows the label in a horizontal format.  Please tell me how to correct this issue.  Thanks. 

    preview different form builder
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    JotForm Support

    Answered by Jim_R on July 06, 2016 at 04:49 PM

    I checked your form (both from the Form Builder and the Preview), and they look the same to me. I placed them side by side on the screenshot below for comparison:

    If you're still seeing something different between the edit and preview, try logging out of your account then log back in or use a different browser to see if that will help.

    If by any chance this isn't the form you're referring to, please give us the form URL so we can have another look. Otherwise, let us know what is different from what you're expecting it to be so we can assist you better.