What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "this form does not use a secure connection"

    Asked by customlogoshop on July 06, 2016 at 06:49 PM

    When I go to the card details section, it goes to auto fill my form on Chrome and comes up with '"this form does not use a secure connection'. This makes it look very risky for my customers. I thought jotform was secure? 


    Please let me know how to get rid of it and if jotform has a secure connection or not?



    Page URL:

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    JotForm Support

    Answered by BDAVID on July 06, 2016 at 07:57 PM

    Your form is being loaded over a secure connection (https):

    All our form links and embed codes are secured by default. This message might be showing since your form is embedded in a non-secure site(not using https): http://www.customlogoshop.com/order-us

    Let us know if you need more help.

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    Answered by customlogoshop on July 07, 2016 at 01:36 AM

    Is there any way around this without converting to https? Does this mean my form is not secure?

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    JotForm Support

    Answered by EltonCris on July 07, 2016 at 02:46 AM

    Your form is secured, however you can embedded an insecure image (hosted on HTTP) on your form which triggers that error.

    This is the image: http://www.customlogoshop.com/img/secure-stripe.png

    To fix it, instead of using that URL, you can upload the above image to your form using the Image field under Basic Fields so it will be uploaded to JotForm's secure server.

    Here's how to upload an image to your form.

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    Answered by customlogoshop on July 07, 2016 at 04:06 AM

    I still get the form warning. I made all the images uploaded through jotform here http://www.customlogoshop.com/order



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    JotForm Support

    Answered by EltonCris on July 07, 2016 at 05:16 AM

    I can see that you have already corrected the image URLs. Your stand alone form is now establishing the secure connection.

    However, please be aware that you have embedded the secure form on a non-secure page (http), so any security issues after that may have something to do with this issue. We suggest to use HTTPS (secure) on your domain as much as possible to avoid any security issues. (All payment gateways uses secure connection so HTTPS is a must)

    Hope this helps!