What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem loading the forms.

    Asked by evelynzoe on July 07, 2016 at 11:07 AM

    what happened? there is a problem loading the forms

    problem loading forms
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    JotForm Support

    Answered by Charlie on July 07, 2016 at 11:24 AM

    Apologies for the inconvenience. May I know what error are you getting? If you could share us a screenshot that will help.

    I do see that there are some users who are getting a "JotForm is currently unavailable" message, just like this:

    It seems like an issue with our CDN service. This is usually temporary but we have informed our back-end team about this issue. Could you please check again in your end if you are still experiencing the problem? Please do try using a different browser or clear your browser cache just to make sure.

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    Answered by evelynzoe on July 07, 2016 at 08:46 PM
    yes that is what i am seeing
    ...
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    JotForm Support

    Answered by Chriistian on July 08, 2016 at 01:40 AM

    Apologies for the inconvenience. We had a data replication delay issue recently but it has now been resolved. I checked the forms on your account and they load successfully now.

    Please check the forms again on your end and let us know if there are any issues. Regards.

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    Answered by evelynzoe on July 08, 2016 at 02:46 AM
    Awesome!
    Are we able to customise more things in the form? Like put APPLY bigger ?

    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Chriistian on July 08, 2016 at 05:04 AM

    Hi evelynzoe,

    I moved your additional concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/878156. We will attend to your concern on that thread accordingly.

    Regards.