What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to integrate with MailChimp?

    Asked by Snap_Cape on July 08, 2016 at 02:27 PM

    I've already created a form via JotForm.  When someone completes this form, I would like the form data to be integrated into my MailChimp subscriber list.  I created an API key and tried to authenticate it but the authentication failed.

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    Answered by KadeJM on July 08, 2016 at 04:00 PM

    If I understand your issue correct you are unable to integrate with mailchimp because the api authentification on your form failed.

    I have tested this on my end but it is working in a brand new test with my own api key.

    Is this http://www.jotform.us/form/61893221184153 the form you are trying to use it on?

    Can you try it again? Perhaps there was a temporary problem and let us know.

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    Answered by Snap_Cape on July 08, 2016 at 04:28 PM

    Yes, that is the form I am trying to integrate.  I've attached images of what I have done and the failed authentication.te with MailChimp.

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    JotForm Support

    Answered by BDAVID on July 08, 2016 at 07:51 PM

    Please create a new API key, the integration is working. I just tested it in my end with a new API key I just created:

    And it worked:

    Let us know if you need more help.

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    Answered by Snap_Cape on July 09, 2016 at 08:37 AM

    1. Create Form

    2. Go to My Account - Click on API in left menu

    3. Click Create New Key

    4. Copy newly created API Key

    5. Go back to the form created in step 1

    6. Edit form and click on Integrations in the top menu

    7. Select MailChimp from the integrations list

    8. Paste the API Key I copied in step 4

    9. Click Authenticate

    10. At this point I receive the authentication failed message


    Am I missing a step or doing something incorrectly?

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    JotForm Support

    Answered by EltonCris on July 09, 2016 at 01:09 PM


    Looks like you are using a JotForm API Key which is not right.

    You should use your MailChimp API Key instead of the JotForm API Key since you will be integrating with MailChimp.

    Here's how to get your MailChimp API Key http://kb.mailchimp.com/integrations/api-integrations/about-api-keys.

    That should now work.

    If you need further help, let us know. 

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    Answered by Snap_Cape on July 09, 2016 at 01:33 PM

    Thank you very much.  That solved my problem.

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    JotForm Support

    Answered by EltonCris on July 09, 2016 at 01:46 PM

    You're welcome. Cheers! :)