No longer receiving form submissions

  • jimiking
    Asked on July 11, 2016 at 5:34 PM

    Customers are receiving their copy of the submission but we don't get anything. Please advise.

    Page URL: https://form.jotformeu.com/22163372831348
  • Kiran Support Team Lead
    Replied on July 11, 2016 at 8:34 PM

    I see that your email address is in our bounce list and so you are not receiving emails to this email address. I have now removed it from the bounce list and you should be receiving emails without any issue.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please check now and let us know if the issue still persists. We will be happy to assist you further.

    Thank you!