What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No longer receiving form submissions

    Asked by jimiking on July 11, 2016 at 05:34 PM

    Customers are receiving their copy of the submission but we don't get anything. Please advise.

    Page URL:
    https://form.jotformeu.com/22163372831348

    Submissions receiving no longer receiving
  • Profile Image
    JotForm Support

    Answered by Kiran on July 11, 2016 at 08:34 PM

    I see that your email address is in our bounce list and so you are not receiving emails to this email address. I have now removed it from the bounce list and you should be receiving emails without any issue.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please check now and let us know if the issue still persists. We will be happy to assist you further.

    Thank you!