What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google reCaptcha is not working on IE

    Asked by BxClinic on July 12, 2016 at 10:14 AM

    I've had patients call in yesterday and today explaining that they are getting exactly the same problem. All of them have been running Internet Explorer. I hope that information helps find a solution.

    James

  • Profile Image
    JotForm Support

    Answered by beril on July 12, 2016 at 10:43 AM

    Hello James,

    I've tested it on cloned form in IE and I am able to reproduce the same issue that you’re having.

    However, it is working properly on Safari on my side.

    As my colleague was mentioned before, they are asking additional information to make sure you're not a robot.

    https://support.google.com/recaptcha/?hl=en#6081880

     

    To solve that issue, you can add the captcha tool on your form.

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by BxClinic on July 12, 2016 at 04:39 PM

    I (of course) understand why the questions are being triggered, but the point is that when the question is triggered, the images are not all visible due to the way it is displaying, so it's impossible to answer the question correctly. This is probably a CSS problem, and beyond my capabilities.

    Up until a few days ago this was working fine, so it's either a Google problem, or a Jotform problem. A fix would be appreciated - thanks

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 12, 2016 at 07:39 PM

    This is the form you are having issues with, correct? http://www.jotformpro.com/form/41352934765965 

    Please inject the following CSS code in your form as explained on this guide: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    #customFieldFrame_39{

    width: 410px !important;

    height: 605px !important;

    }

    Result:

    Let us know if you need more help.

  • Profile Image

    Answered by BxClinic on July 13, 2016 at 05:11 AM

    No that wasn't the right form, and I believe you actually used our live form to put test data through, which has resulted in a manufacturer calling me this morning to see whether an order is real or not.

    What am embarrassment and I am horrified at this abuse of our system and data. I have never given permission to use our forms in this way.

    I would appreciate a complaint being raised, and an official response.

    Thank you

    James

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    JotForm Support

    Answered by beril on July 13, 2016 at 08:05 AM

    Hello James,

    First of all, we appreciate your feedback and we are really sorry for the inconvenience this may caused you. We are testing our user's live form after receiving the permission. I believe my colleague tested your live from to provide the best solution for you. We would appreciate it if you could provide us the URL of the correct form we can provide you the CSS code for that form.

    Thank you and again, our apologies.

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    JotForm Support Manager

    Answered by Jeanette on July 13, 2016 at 12:54 PM

    @BxClinic

    "...I am horrified at this abuse of our system and data. I have never given permission to use our forms in this way"

    I am sorry to hear that, our support representative performed a submission test using your forms to understand what was going on in the live form. Most of our clients are happy with this procedure, but I understand some customers use these forms to forward orders to 3rd parties, like in your case, so please accept our apologies for the inconveniences caused to you. I assure you it was only an honest mistake with the purpose to assist you.

  • Profile Image
    JotForm Support

    Answered by TitusN on July 19, 2016 at 05:29 AM

    Hello,

    Google reCaptcha is now fixed. 

    Please check - let us know. 

    Thanks