What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Accidentally Upgrade to Other Plan

    Asked by miramynic on July 13, 2016 at 03:09 AM

    Hye. Need your help to revert back my old plan which Old Premium Package which cost USD90 per year. I was accidentally upgrade it by clicking the button to Bronze Plan which cost of USD19 per month. As I checked into my credit card, the amount has been deducted. 

    Thanks for your prompt response. 

    accidentally credit card checked thanks
  • Profile Image

    Answered by Irshad on July 13, 2016 at 07:38 AM

    Upon checking your account, I found your current subscription is "Bronze". Which is the lowest paid subscription. And the charges of that are $159/year or $19/month. Currently there is no subscription plan which cost $90/year.

    Please check the latest JotForm subscription plans and their prices to the below URL:

    https://www.jotform.com/pricing

    If you want to downgrade your subscription to Free plan, please check this guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    If you still have any query or need further assistance, please let us know.

    Thanks.