What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't people submit the form after filled in required parts?

    Asked by kis_asp on July 14, 2016 at 03:06 AM

    Dear Sir,

     

    My form https://form.jotform.me/61848557682471 has published to other people but when they filled in the required parts, they couldn't submit the form. It said "There are errors, please fix it before continuing". I tried to fix every conditions many times but it's still the same. What is the cause for this?

     

    Regards,

    May

    Page URL:
    https://form.jotform.me/61848557682471

    after in parts can't
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 14, 2016 at 06:31 AM

    I have tested your form and I was able to replicate mentioned issue. I have then cloned your form and made some testings on my cloned form. I found out that Terms and Conditions widget was causing mentioned issue. You need to remove that widget from your form and the add it back, to resolve your issue. 

    Here is my clone form:

     

    https://form.jotform.com/61952259213961 

    Feel free to clone it and test it. 

    Hope this will help. Let us know if you need further assistance.