- firstname.lastname@example.orgAsked on July 14, 2016 at 04:49 AM
I have upgraded to the bronze plan, and forgot to click the monthly billing option. I had only realized this after receiving the receipt from JOTFORM for USD159 which is the yearly billing for the bronze plan, I have now gone back and changed my billing preference to Monthly, I hope this can be rectified as I only need the upgrade for 2 months.
Thank you in advance for your assistance and I hope you can help me out.
Satisfied JotForm Customer
- JotForm Supportashwin_dAnswered on July 14, 2016 at 08:34 AM
That's not a problem.
I have gone ahead and processed the refund for your last bronze yearly subscription payment. Please allow 3-7 days for the amount to reflect in your account.
You can now go ahead and upgrade your account again to bronze monthly subscription plan.