What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Selected yearly subscription plan instead of monthly plan.

    Asked by shafique@i2inspire.com on July 14, 2016 at 04:49 AM

    I have upgraded to the bronze plan, and forgot to click  the monthly billing option. I had only realized this after receiving the receipt from JOTFORM for USD159 which is the yearly billing for the bronze plan, I have now gone back and changed my billing preference to Monthly, I hope this can be rectified as I only need the upgrade for 2 months. 

    Thank you in advance for your assistance and I hope you can help me out. 

     

    Satisfied JotForm Customer 

     

    Shafique Iqbal 

    wrong account selected account plan JotForm yearly assistance upgraded
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 14, 2016 at 08:34 AM

    Hello Shafique,

    That's not a problem. 

    I have gone ahead and processed the refund for your last bronze yearly subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    You can now go ahead and upgrade your account again to bronze monthly subscription plan.

    Thank you!