Selected yearly subscription plan instead of monthly plan.

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    shafique@i2inspire.com
    Asked on July 14, 2016 at 04:49 AM

    I have upgraded to the bronze plan, and forgot to click  the monthly billing option. I had only realized this after receiving the receipt from JOTFORM for USD159 which is the yearly billing for the bronze plan, I have now gone back and changed my billing preference to Monthly, I hope this can be rectified as I only need the upgrade for 2 months. 

    Thank you in advance for your assistance and I hope you can help me out. 

     

    Satisfied JotForm Customer 

     

    Shafique Iqbal 

  • Profile Image
    ashwin_d
    Answered on July 14, 2016 at 08:34 AM

    Hello Shafique,

    That's not a problem. 

    I have gone ahead and processed the refund for your last bronze yearly subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    You can now go ahead and upgrade your account again to bronze monthly subscription plan.

    Thank you!