What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    After Transfer to EU server submissions blank

    Asked by SEGService on July 14, 2016 at 09:37 AM

    Yesterday I transfered our data to EU servers. All forms are available but loose all submissions data.

    I gave this information as reply to confirmation mail, but no answer.

     

    Could you please check ?

     

    many thanks

    Christian

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 14, 2016 at 10:50 AM

    When you are looking at your data, do you see "eu.jotform.com" or "www.jotform.com" on the domain name? Since you moved the data to EU, you will only be able to see it on eu.jotform.com. Our site should have automatically directed you to eu.jotform.com but maybe there was a problem with that. 

    Checked your form and I can see the data on eu.jotform.com

  • Profile Image

    Answered by SEGService on July 15, 2016 at 01:55 AM

    today is a magic morning. now all data are available. 

    both types. normal eu.jotform.com and also under the redirected site.

    many thanks

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    JotForm Support

    Answered by EltonCris on July 15, 2016 at 04:40 AM

    We are happy to hear that you are now able to view your form data.

    If there's anything else you need help with, feel free to open a new thread.