After Transfer to EU server submissions blank

  • Profile Image
    SEGService
    Asked on July 14, 2016 at 09:37 AM

    Yesterday I transfered our data to EU servers. All forms are available but loose all submissions data.

    I gave this information as reply to confirmation mail, but no answer.

     

    Could you please check ?

     

    many thanks

    Christian

  • Profile Image
    aytekin
    Answered on July 14, 2016 at 10:50 AM

    When you are looking at your data, do you see "eu.jotform.com" or "www.jotform.com" on the domain name? Since you moved the data to EU, you will only be able to see it on eu.jotform.com. Our site should have automatically directed you to eu.jotform.com but maybe there was a problem with that. 

    Checked your form and I can see the data on eu.jotform.com

  • Profile Image
    SEGService
    Answered on July 15, 2016 at 01:55 AM

    today is a magic morning. now all data are available. 

    both types. normal eu.jotform.com and also under the redirected site.

    many thanks

  • Profile Image
    EltonCris
    Answered on July 15, 2016 at 04:40 AM

    We are happy to hear that you are now able to view your form data.

    If there's anything else you need help with, feel free to open a new thread.