What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms displaying 'Form not found' error message

    Asked by naplesvillas on July 14, 2016 at 11:13 AM

    Can you please advice why my forms are not working? What's going on?

    I look forward to hearing back from you soon.

    Kindest Regards

    Alfonso Massa


    Page URL:

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    JotForm Support

    Answered by Kiran on July 14, 2016 at 12:02 PM

    I see that your account is auto-suspended due to the form titled "Credit Card Authorization Form" in your account. This form is collecting credit card information using plain text fields which is not allowed with JotForm. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our terms of usage for more information on phishing forms.

    It is required to agree to our terms of usage and remove the guilty fields from the form in order to activate the account. Please confirm so that we can activate your account and let you delete the guilty fields from the form.

    We will wait for your response. Thank you!