What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my account is showing that I'm out of storage when I'm not?

    Asked by MSPG on July 14, 2016 at 04:18 PM

    The red alert in the corner shows that we are out of storage. The front screen says we have 1555 submissions but when I open the submissions to delete and only leave the 400 most current submissions I only see 140 submissions. Can someone please explain where to find the "hidden" ones or the difference in the count. 

    I can be reached via email at admin@msps.org or by phone at 310-363-7728.



    Thank you, 


  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 14, 2016 at 06:11 PM

    I have checked your account and noticed that the counter was showing the incorrect number of submissions; however, I have re-calculated your submissions and it fixed the counter.

    Please check as it should be showing 143 submissions right now, if you do not see this corrected on your end, please let us know, we will be glad to help you.