What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    MI Project Request Form Issue

    Asked by shantanupatil on July 15, 2016 at 07:39 AM

    I am not able to see project details (detailed list that appears below the form), please see attached file. If i edit the form then I am able to see all the details. However, if View form option is selected or an Excel file is downloaded only details about timing and IP Address appears.

    Please resolve the issue and restore the information, which can be viewed directly.

     

    Page URL:
    https://www.jotform.com/submissions/52565190406151

    Screenshot
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    JotForm Support

    Answered by EltonCris on July 15, 2016 at 09:48 AM

    Hello,

    Since you are from EU, EU Safe Forms is enabled in your account. Therefore, you need to access your form submissions page on EU sub-domain to view your form data.

    Example:

    https://eu.jotform.com

    https://eu.jotform.com/submissions/52565190406151

    This is required since your form data are saved on our EU server.

    If you have further questions, let us know.