What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is in restore mode.

    Asked by mcarlson on July 18, 2016 at 11:45 AM

    I have created and published a form, but when trying to access it I get the error:  

    Form not found
    This form is in restore mode, please try again later.


    This is the form I am trying to access:  https://form.jotform.com/61994604934163


    Page URL:

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    JotForm Support

    Answered by John_Benson on July 18, 2016 at 01:05 PM

    Your account is on dormant status because you didn't logged in for a long time that is why it is in restore mode. 

    I have now activated your account. Please try if its working now. Thank you.

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    Answered by dunnma on July 18, 2016 at 09:10 PM

    How ironic...this just happened to me too.  Can I get my account "un dormant"?  Seems like it shouldn't let me log in, etc.  Or at least tell me the problem.

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    JotForm Support

    Answered by Chriistian on July 18, 2016 at 11:44 PM

    @dunnma. Per your request, I have reactivated your account. You should now be able to use your forms successfully. Regards.

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    Answered by renjithkumarv on July 20, 2016 at 09:48 AM

    my form also notworking



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    JotForm Support

    Answered by Chriistian on July 20, 2016 at 10:55 AM


    I have moved your thread here to assist you properly. We will respond to your concern there.