What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom Thank You Page: Form shows unable to submit.

    Asked by Kelsey Ransom on July 20, 2016 at 06:10 PM

    When completing the form it takes people to a facebook page stating the form was unable to submit. Yet all the answers to the form get tracked. Please help! 

    Page URL:

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    JotForm Support

    Answered by Kevin_G on July 20, 2016 at 09:21 PM

    I have checked your form and you're using a custom thank you page, here is the link: http://rootwirefestival.com 

    It redirects to a Facebook page which shows this message: 

    This is happening because your Facebook page does not seem to be properly available, you should check this and confirm that the link is fine, as this is not an issue on the JotForm side, it is generating the submission, but showing that as thank you page. 

    Please correct the link and it should start to work fine. 


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    Answered by RootwireAR on July 20, 2016 at 10:45 PM
    How can i remove the custom thank you page and update to a generic?
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    JotForm Support

    Answered by Kevin_G on July 20, 2016 at 11:23 PM

    To do it click on the Thank You icon: 

    Then once there you should select the option "Show a Thank You page": 

    With that you will set the Thank You page to default and you can also customize it in the Form Builder.


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    Answered by RootwireAR on July 21, 2016 at 08:45 AM
    You are the best thank you!