Can you reactivate my autosuspended account please

  • Profile Image
    JT 
    Asked on July 20, 2016 at 08:05 PM

    Can you reactivate my account please

  • Profile Image
    jonathan
    Answered on July 20, 2016 at 10:32 PM

    Your account and forms were auto suspended by the Phishing filter because you have form that capture account information username/password/pin code.

    I have activated your account for now so that you can correct this on your form/s.

    Please delete the form or at least those fields that capture sensitive data on the form.

    You have to comply to this as soon as possible so that the Phishing filter will not suspend the account again.

    Let us know if you require further assistance.

  • Profile Image
    ChloesServices
    Answered on July 20, 2016 at 10:45 PM
    This is a template that i found in your template list?
    It has never been submitted...
    Thank you for getting my account back on.
    ...
  • Profile Image
    jonathan
    Answered on July 20, 2016 at 11:19 PM

    We apologize for that. We do also screen and filter user added forms in the Form Template gallery. It must be one form that we haven't remove yet.

    Thank you for letting us know where the form came from. We will correct and remove that form. 

    You just need to correct it also on your form so that it will not be flagged as phishing form again by the Phisihg filter.

    Let us know if you need further assistance.

    Regards