What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you reactivate my autosuspended account please

    Asked by JT  on July 20, 2016 at 08:05 PM

    Can you reactivate my account please

    autosuspended
  • Profile Image
    JotForm Support

    Answered by jonathan on July 20, 2016 at 10:32 PM

    Your account and forms were auto suspended by the Phishing filter because you have form that capture account information username/password/pin code.

    I have activated your account for now so that you can correct this on your form/s.

    Please delete the form or at least those fields that capture sensitive data on the form.

    You have to comply to this as soon as possible so that the Phishing filter will not suspend the account again.

    Let us know if you require further assistance.

  • Profile Image

    Answered by ChloesServices on July 20, 2016 at 10:45 PM
    This is a template that i found in your template list?
    It has never been submitted...
    Thank you for getting my account back on.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on July 20, 2016 at 11:19 PM

    We apologize for that. We do also screen and filter user added forms in the Form Template gallery. It must be one form that we haven't remove yet.

    Thank you for letting us know where the form came from. We will correct and remove that form. 

    You just need to correct it also on your form so that it will not be flagged as phishing form again by the Phisihg filter.

    Let us know if you need further assistance.

    Regards