What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Required & Default not working in the PayPal payment wizard.

    Asked by lethe1977 on July 21, 2016 at 07:27 AM


    I'm selling 2 x t-shirts, so I've set up 2 x products (and an extra product for shipping options).

    I've checked/unchecked all the right options, but my form is still selecting both T-shirts: https://eu.jotform.com//?formID=61936488930367

    I want it to select the men's t-shirt by default.


    I think it's a glitch on my form because at some point I switched to the new interface for payment integration and I had been changing the old one.


    Can somebody take a look and help me would really appreciate it!


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on July 21, 2016 at 09:32 AM

    It seems that there is an issue with the Required and Default options in the payment wizard. Though the second product is not required or not selected as default, I am unable to uncheck the selected second product. I'm testing it further and I'll get back to you as soon as I find any information in this regard.

    Thank you for your patience. 

  • Profile Image

    Answered by lethe1977 on July 21, 2016 at 01:07 PM

    Hey there thanks so much for that really appreciate your support - this is frustrating me so much!! Let me know if you need any more info/help.

  • Profile Image
    JotForm Support

    Answered by Kiran on July 21, 2016 at 01:54 PM

    I have tried created a new form with the PayPal payment option and also tried cloning your JotForm again. Now, I am not able to replicate the issue and it looks like a temporary issue which has been resolved. 

    If you are still seeing the Women's T-shirt option is selected on your JotForm, it should be because the option Auto-fill is enabled. You may try reloading the form after disabling the Auto-fill option from the form preferences.

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image

    Answered by lethe1977 on July 21, 2016 at 07:51 PM

    Thank you this is GREAT. Very pleased!