Required & Default not working in the PayPal payment wizard.

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    lethe1977
    Asked on July 21, 2016 at 07:27 AM

    Hi

    I'm selling 2 x t-shirts, so I've set up 2 x products (and an extra product for shipping options).

    I've checked/unchecked all the right options, but my form is still selecting both T-shirts: https://eu.jotform.com//?formID=61936488930367

    I want it to select the men's t-shirt by default.

     

    I think it's a glitch on my form because at some point I switched to the new interface for payment integration and I had been changing the old one.

     

    Can somebody take a look and help me would really appreciate it!

    Thanks

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    Kiran
    Answered on July 21, 2016 at 09:32 AM

    It seems that there is an issue with the Required and Default options in the payment wizard. Though the second product is not required or not selected as default, I am unable to uncheck the selected second product. I'm testing it further and I'll get back to you as soon as I find any information in this regard.

    Thank you for your patience. 

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    lethe1977
    Answered on July 21, 2016 at 01:07 PM

    Hey there thanks so much for that really appreciate your support - this is frustrating me so much!! Let me know if you need any more info/help.

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    Kiran
    Answered on July 21, 2016 at 01:54 PM

    I have tried created a new form with the PayPal payment option and also tried cloning your JotForm again. Now, I am not able to replicate the issue and it looks like a temporary issue which has been resolved. 

    If you are still seeing the Women's T-shirt option is selected on your JotForm, it should be because the option Auto-fill is enabled. You may try reloading the form after disabling the Auto-fill option from the form preferences.

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    lethe1977
    Answered on July 21, 2016 at 07:51 PM

    Thank you this is GREAT. Very pleased!