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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Submission Button Isn't Working

    Asked by anyolifont on July 21, 2016 at 05:34 PM

    I had a form working just fine for registration and PayPal payment. I decided to upgrade my account because I anticipated more payments and submissions. Now the form isn't working when you fill it and hit the Submit button. 

    Page URL:

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    Answered by anyolifont on July 21, 2016 at 05:49 PM

    UPDATE: The link shows another form now because I had to change it since registration is live and I can't afford to be down. But I would still rather fix this one and put it back on. 

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    JotForm Support

    Answered by david on July 21, 2016 at 06:20 PM

    I checked your form and it looks like you are using PayPal Express.  There are a few things to a sure of when using PayPal Express.  It requires a PayPal Business account and specific settings.  Here is our guide on setting this up properly:


    If you do not have a business account, delete your PayPal express field and add a regular PayPal field.  This will redirect your users to PayPal for payment, rather than accepting credit cards directly in the form. 

    The form itself does appear to be working, so I believe it is indeed something with your PayPal express settings.