My Submission Button Isn't Working

  • anyolifont
    Asked on July 21, 2016 at 5:34 PM

    I had a form working just fine for registration and PayPal payment. I decided to upgrade my account because I anticipated more payments and submissions. Now the form isn't working when you fill it and hit the Submit button. 

    Jotform Thread 888209 Screenshot
    Page URL: http://www.hialeahkiwanis.com/dominos
  • anyolifont
    Replied on July 21, 2016 at 5:49 PM

    UPDATE: The link shows another form now because I had to change it since registration is live and I can't afford to be down. But I would still rather fix this one and put it back on. 

  • David JotForm Support
    Replied on July 21, 2016 at 6:20 PM

    I checked your form and it looks like you are using PayPal Express.  There are a few things to a sure of when using PayPal Express.  It requires a PayPal Business account and specific settings.  Here is our guide on setting this up properly:

    https://www.jotform.com/help/285-Configuring-PayPal-Express-Integration

    If you do not have a business account, delete your PayPal express field and add a regular PayPal field.  This will redirect your users to PayPal for payment, rather than accepting credit cards directly in the form. 

    The form itself does appear to be working, so I believe it is indeed something with your PayPal express settings.