What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I forgot my password

    Asked by manomores  on July 22, 2016 at 02:31 PM

    I am completing the form to send me a link to reset my password but this doesn't work.

    Please check and send me a reset link.

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    Answered by victor on July 22, 2016 at 03:37 PM

    Thank you for contacting us. I have just reviewed your email and found it in our bounce list:

    Reason(s) : smtp; 452-4.2.2 The email account that you tried to reach is

    I have removed it and you should be able receive the email with instruction on resetting your password.

    Can you please try again, if not please let us know so we can resent the email to you.