What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I click reply, the reply email shows up as my email, not my reply-to email setting

    Asked by planethoppers on July 23, 2016 at 07:09 PM

    when forms are emailed to me, I want the reply email to be the submitter's email but it constantly shows up as my email.  


    in the section to indicate sender email and reply to email, your site shows the sender/reply emails mix up.


    please fix




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    JotForm Support

    Answered by liyam on July 24, 2016 at 12:23 AM

    Hello planethoppers,

    If that is your actual setting and that it's not reflecting the reply-to email address of the form sender, that's probably because your email client is not capable of reading reply-to fields. For this reason to why when you click reply, it will pick up the sender email field value and not the reply-to field value.

    If you have further questions, please let us know.


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    Answered by planethoppers on August 01, 2016 at 08:43 PM

    I use gmail and outlook.  I've been able to get reply email as user's email with other form providers.  What other solutions could there be for jotform?  what email client would work with jotform?



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    JotForm Support

    Answered by liyam on August 02, 2016 at 02:52 AM

    JotForm does not have any application-specific preferences when it comes to handling of emails and simply conform to the basic provisions on email standards. So it's either the used email client is capable of it or not.

    I also just checked your reply to setting and it's using a phone field instead of the email. Can you try editing your notification setting again?

    Also, regarding the use of the reply-to email, gmail has capacity to handle such. I tried searching for articles regarding this but there seems no feature for this on the said application.

    Now, if you're trying to find a way how to use the email sender as the one coming from the email field, unfortunately, this feature was already removed as it no longer conforms to the email standards online, and is one of the primary causes of email servers of senders to be blocked by anti-spam filters. For such reason that we no longer allow such practice.

    If you have questions, please let us know.