What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you are referring to the monthly form submissions then it is normal. If you delete a submission, the submission counter will not be affected. You have to wait for the counter to reset every 1st day of the month.
But if you are talking about the Submission Storage then yes, if you delete a submission the Storage should decrease as well.
As of right now, I can see that your account is on good status. If there are any problems, let us know. Thank you.