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    Submissions counter not decreasing

    Asked by ElleEstLuLaRoe on July 25, 2016 at 08:39 AM

    After I go through and delete my form submissions, it doesn't reset the # of submissions to zero.

    Submissions not decreasing submissions counter counter monthly submissions
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    JotForm Support

    Answered by Jan on July 25, 2016 at 12:26 PM

    If you are referring to the monthly form submissions then it is normal. If you delete a submission, the submission counter will not be affected. You have to wait for the counter to reset every 1st day of the month.

    But if you are talking about the Submission Storage then yes, if you delete a submission the Storage should decrease as well.

    As of right now, I can see that your account is on good status. If there are any problems, let us know. Thank you.