What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a problem with the Infusionsoft integration?

    Asked by TTaylor33 on July 25, 2016 at 12:43 PM

    Since last Friday I have been trying to set up integration with a couple of my Jotform and Infusionsoft which I have done a number of times, but once I click on the account I need it to hook up with all I get is "Waiting for Jotform" and it never connects.

    Page URL:
    http://www.jotform.com/api/infusionsoft/?scope=full|zg179.infusionsoft<br/>.com&amp;code=4u3u7yr7r2exb63upw94fuqg

    infusionsoft
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    JotForm Support

    Answered by Kiran on July 25, 2016 at 01:52 PM

    I have tried testing a form to connect with our Infusionsoft account and I was able to connect it without any issues.

    I have also sent a test submission which has been received by Infusionsoft as well.

    Could you try signing out from the active session of Infusionsoft account and then try integrating Infusionsoft from JotForm Integrations wizard? Once you are prompted to login to Infusionsoft, you can supply the login information. 

    You may also try using a different browser to see if that works. Please get back to us if you need any further assistance. We will be happy to assist. 

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    Answered by morganasr on July 30, 2016 at 03:04 PM

    My forms USED to be integrated with Infusionsoft. Today I was shocked to discover that my integrations were REMOVED without notifying me, and I am completely unable to restore my settings. Fist name, phone number, address, tagging... your form will NOT save any of my settings. WTH is going on?

    https://form.jotform.com/42027540114138

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    JotForm Support

    Answered by Kiran on July 30, 2016 at 06:14 PM

    @morganasr,

    I have moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/894423

    Thank you!