What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It wont allow me to download the PDF?

    Asked by yonig on July 25, 2016 at 10:55 PM

    Hi 2 questions.


    It wont allow me to download the PDF of the form i created. 

    As well can i change the size of the text book field?

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    JotForm Support

    Answered by jonathan on July 25, 2016 at 11:38 PM

    Before we can resolve your question, I suggest we resolve first the state of your JotForm account/username yonig  

    Currently, your forms and account were already auto suspended by the Phishing filter because you have forms the collect credit card account data.


    Your forms violates the JotForm Terms of Use.

    You shold delete this forms or at least remove those fields that were not allowed before we can re-activate your account.

    If you want to collect payments using your form, you should use Payment integrations instead.

    link: https://apps.jotform.com/category/payment_processing


    Let us know if you need further assistance.