why am I receiving jotform contact us replies twice for every single customer reply?

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    Christen
    Asked on July 26, 2016 at 04:37 PM

    For every single customer that completes a contact us form I receive one email from the customer email address and one from noreply@jotform.com. I believe this is double charging me for contact us views as well as overflowing me email box with double contacts! Please help right away!!

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    david
    Answered on July 26, 2016 at 06:30 PM

    There are three separate emails setup for your form:

    All three will trigger each time the form is submitted.  If one or more of those emails in not necessary, deleting the notification will stop the email from sending for new submissions.