What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why am I receiving jotform contact us replies twice for every single customer reply?

    Asked by Christen on July 26, 2016 at 04:37 PM

    For every single customer that completes a contact us I receive one email from the customer email address and one from noreply@jotform.com. I believe this is double charging me for contact us views as well as overflowing me email box with double contacts! Please help right away!!

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    JotForm receiving replies US
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    JotForm Support

    Answered by david on July 26, 2016 at 06:30 PM

    There are three separate emails setup for your form:

    All three will trigger each time the form is submitted.  If one or more of those emails in not necessary, deleting the notification will stop the email from sending for new submissions.