What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to add products to the payment wizard

    Asked by JFpamclark on July 26, 2016 at 10:05 PM

    On the Products Order Form, no matter what I do it will not let me edit the Payment Wizard!

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    JotForm Support

    Answered by Kiran on July 27, 2016 at 03:41 AM

    I see that you have already added the Purchase Order field to the form. However, I am not able to see any products added to the field. Please click on the Wizard icon of the field so that the Payment wizard is started to add the products. Please see the screencast below:

    You may also remove the payment field and add a new payment field so that the wizard is started automatically.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by JFpamclark on July 27, 2016 at 11:45 AM
    I did that and absolutely nothing happened – in any of the places the payment wizard is in. It just sat there like a dead link.

    I’ll try again later today, but it makes me afraid I could lose customers over things like that.

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    JotForm Support

    Answered by Kiran on July 27, 2016 at 01:17 PM

    Please give it a try and let us know how it goes. If you still experience any issue with the form, please try logging to a different browser and see if that helps.

    Let us know if the issue still persists. We will be happy to assist you further. 


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    Answered by airdale5 on August 19, 2016 at 03:24 PM

    The payment wizard is not responding. I set up a registration form and tried to link it to a PayPal

    payment button but when I click on the wizard nothing happens. Tried different browsers and still nothing. How do I get the PayPal payment button on my form?
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    JotForm Support

    Answered by Kiran on August 19, 2016 at 03:35 PM


    I have moved your question to a separate thread and shall be addressed there shortly.


    Thank you!