What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions lost

    Asked by isbitt on July 27, 2016 at 10:49 AM


    We have 2 users in US who have submitted our online form but A) it doesnt appear on the excel download and B) has not been delivered to the first email addressee.

    Could you please confirm if everything is working OK on the system and saving/sending documents satisfactory ?



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    JotForm Support

    Answered by david on July 27, 2016 at 11:16 AM

    Apologies, we had a brief issue with EU based forms that should now be fixed.  If you have any further trouble with your forms not submitting, let us know and we will be happy to have another look.

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    JotForm Support

    Answered by david on July 27, 2016 at 11:17 AM

    Unfortunately, those submissions may not have gone through and may require submitting once again.