What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form is disabled?

    Asked by ngie  on July 27, 2016 at 11:08 AM

    i have make two forms, but both of them is unable or disable to be seem or fill by myself or others. i have try to fix it but it's useless, all i can found is i open the page is "Form Not Found" pop out. help me to fix this please~

    Page URL:
    https://form.jotform.me/62074955066461

    disabled autosuspended account username form is disabled
  • Profile Image
    JotForm Support

    Answered by Jan on July 27, 2016 at 01:48 PM

    Your account is currently autosuspended because you have a fields that are asking for usernames. Please take note that you are not allowed to collect login credentials here in JotForm. Please check our terms of use.

    I have now activated your account since I can see that you are not using the forms for phishing activities. 

    If you have any questions, let us know. Thank you.