- AcremeadKennelsAsked on July 27, 2016 at 05:49 PM
I have stopped receiving emails when a customer has submitted a form. How can I correct this?
- TezzaPelAnswered on July 27, 2016 at 08:51 PM
- JotForm SupportliyamAnswered on July 28, 2016 at 12:42 AM
I checked your email address and found it in the bounce list. This was due Yahoo mail finding the sender addresses of your email notifications unauthenticated to be used such as those coming from Gmail and Hotmail but the IP address of the source of the email is from JotForm. To resolve this, please replace your email address sender to email@example.com rather than using their emails.Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com
I also have removed your email from the bounce list so it should try sending email alerts to your email address again. But please make sure to do the necessary changes or Yahoo will block the emails again.
- JotForm SupportliyamAnswered on July 28, 2016 at 12:49 AM
I was about to open you a new thread but it appears that your issue about email deliveries has already been resolved. So if in case you still need assistance on this matter please do not hesitate to create a new topic.
Thanks and warm regards.