What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I no longer receiving email notifications of form submissions?

    Asked by AcremeadKennels on July 27, 2016 at 05:49 PM

    I have stopped receiving emails when a customer has submitted a form.  How can I correct this?


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    Answered by TezzaPel on July 27, 2016 at 08:51 PM


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    JotForm Support

    Answered by liyam on July 28, 2016 at 12:42 AM

    Hello AcremeadKennels,

    I checked your email address and found it in the bounce list. This was due Yahoo mail finding the sender addresses of your email notifications unauthenticated to be used such as those coming from Gmail and Hotmail but the IP address of the source of the email is from JotForm. To resolve this, please replace your email address sender to noreply@jotform.com rather than using their emails.

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com

    I also have removed your email from the bounce list so it should try sending email alerts to your email address again. But please make sure to do the necessary changes or Yahoo will block the emails again.


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    JotForm Support

    Answered by liyam on July 28, 2016 at 12:49 AM

    Hello TezzaPel,

    I was about to open you a new thread but it appears that your issue about email deliveries has already been resolved. So if in case you still need assistance on this matter please do not hesitate to create a new topic. 

    Thanks and warm regards.