What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why doesn't the mp3 provided by respondent have a download option?

    Asked by jessicacartwright on July 28, 2016 at 11:32 PM

    My forms ask respondents to upload both image and audio files however the image file automatically downloads when the link is clicked however the audio file opens in a new window and plays. How do I get the audio file to download?

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 29, 2016 at 01:53 AM

    Updated browsers nowadays support playing audio files like mp3 directly on the browser. That's the reason why it is not downloading immediately. If you want to download it, just save the page.

    If I am correct that you are using Mozilla Firefox, here's how to download it.

    1. Open the mp3 file by clicking the download linkright

    2. Right-click anywhere on the page and select "Save Page As..."