What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are no longer sending to my email like they previously were?

    Asked by heisenboone on July 29, 2016 at 02:16 AM
    My Forms email previously
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    JotForm Support

    Answered by ashwin_d on July 29, 2016 at 03:15 AM

    Hello heisenboone,

    I'm sorry for the trouble caused to you.

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive the submission emails correctly.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    [2016-07-29 02:10:51] Form #52348996196978 SENT to modelthrowdown@gmail.com from modelthrowdown@gmail.com via SENDMAIL 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    We will wait for your response.

    Thank you!