What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does recaptcha not fit in mobile version?

    Asked by abeerazhar on July 29, 2016 at 04:51 AM
    Also ..
    why does recaptcha not fit in mobile version 310 px ?
    [image: Inline image 2]
    recaptch responsive
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    JotForm Support

    Answered by Chriistian on July 29, 2016 at 05:06 AM

    I checked the link you provided (http://www.match-me.co/#signup) using my mobile device and it appears that I am being redirected to a different page for mobile (http://www.match-me.co/phone/index.html#signup). The form on the mobile page doesn't seem to be created on jotform. Can you please share us the link to the form where your jotform is embedded so we may check the captcha there? I will wait for your response. Regards.

  • Profile Image

    Answered by abeerazhar on July 29, 2016 at 10:45 AM
    hi ,
    can you kindly check the same website again ..
    the errors are coming in all version of mobile
    i have 4 versions
    320, 380, 420, 480
    all of them are giving some kind of error
    320 ... ( iphone 5s ) the form is cutting ...
    in jotforms designer mode. .my form is 275 size.
    so .. i dont understand why it is cropping?
    ...
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    JotForm Support

    Answered by Chriistian on July 29, 2016 at 11:26 AM

    I checked again your form but still I was not able to replicate the issue. I did check the settings of your form and I noticed that the Responsive form setting is disabled. Can you try to enable the Responsive form settings in your form and see if this will help fix the issue? To enable the Responsive form setting, just follow the instructions provided in this article: How to make forms mobile responsive.

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    Answered by abeerazhar on July 29, 2016 at 12:45 PM
    hi,
    i have tried the responsive thing,
    ...
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    JotForm Support

    Answered by Kiran on July 29, 2016 at 01:53 PM

    I see that there are some script errors being generated while opening the form in the mobile device. Could you try embedding the form using iframe embed code and see if that helps?

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if you need any further assistance. We will be happy to assist.  

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    Answered by abeerazhar on July 29, 2016 at 02:45 PM
    I embedded all forms using iframe. And. Also responsive Still the issue is coming???
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Kiran on July 29, 2016 at 03:40 PM

    As I check your JotForm account, I see that there are different forms for different widths. I don't think it is required to have multiple forms to embed for different sizes. The forms are default responsive and you may use only one form on each of your page designs. As we check the form using the direct link on a mobile, the form is displaying without any issues.

     

     

    As I tried to open the web page in the iPhone 5s emulator, it looks like the page is freezing and unable to scroll down. I'm not sure if this is the issue with the errors displayed. Could you try changing the form URL in the iframe code from https://form to //form. 

    However, I am able to access the web page normally on iPhone 6S emulator without any issue.

    Please check and let us know if you need any further assistance. 

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    JotForm Support

    Answered by Kiran on July 29, 2016 at 06:29 PM

    I mean to replace the form URL as shown below and then embed on your web page:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.me/62102740774451" frameborder="0" style="width: 100%; height: 5145px; border: none;" scrolling="no"></iframe>

    Thanks!

     

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    Answered by abeerazhar on August 02, 2016 at 01:45 PM
    [image: Inline image 1]
    the process you told me .
    just cut the form . from below ?
    submit part
    is gone
    kindly tell me a solution.
    ...