What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need a bounce list for our bounced emails!!!!!!

    Asked by mckbosart on July 29, 2016 at 02:11 PM

    Our email has been added to your bounce list again. Every time this happens we are loosing time and money. 

    Please respond at your earliest convenience!!!! 

    Emails bounce list bounce bounced emails
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    JotForm Support

    Answered by liyam on July 29, 2016 at 02:56 PM

    Hello mckbosart,

    I checked your emails and so far none of it are in the bounce list. 

    The inclusion to the bounce list is a server response when your mail server has been rejecting emails from JotForm. In order to resolve this, or to prevent further rejections of emails by your server, you will need to contact your email service provider and ask them to white list the domains and IPs found from this list: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    You may check your email if it is in the bounce list by visiting  https://www.jotform.com/myaccount/settings. On the bottom part you will see the tool there to check your email if it's in the said list.

     

    Please do get back to us should you have more questions or you need assistance.

    Thanks.