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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been creating a form for the last 5 hours and it got deleted

    Asked by William E. Burns on July 30, 2016 at 11:27 PM

    I have been working on a form for 5 hours and I stepped away for a few minutes and came back and poof there it goes. GONE!! Whats going on? The stripe add on still has the pictures embeded and I can still pull up the previewed form.

    The biggest thing is I dont know if I should go back in and do it over again becasue i dont know if i can trust yalls program. Its what im looking for but as far as believing in it work i dont think i can. heres why:

    I have already lost a big form i have been working on. I did a test on another form to see if i did work on it if it would save and IT DID NOT SAVE that time.

     

    IT WOULD BE GREAT IF SOME ONE COULD GET BACK TO ME ASAP. I AM TRYING TO LAUNCH A NEW PART OF MY BUSINESS AND THIS IS A INTEGRAL PART OF IT. SO PLEASE GET BACK TO ME. CALL ME OR EMAIL ME ASAP.

    THANKS,

    William E. Burns

    2105085302

    william@southernsetup.com

    and creating hours a
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    JotForm Support

    Answered by BJoanna on July 31, 2016 at 06:13 AM

    Is this issue related to your form http://www.jotform.us/form/62117562293152

    If so, please see an answer I provided you on your other thread http://www.jotform.com/answers/894481 

    If you have issues with some other form, please provide us ID of that form. 

    Regarding the form you have lost - Are you not able to find that form on your account of wrong version of the form is saved. Can you please provide us ID of that form? 

    I have also checked your form http://www.jotform.us/form/62118468427157, which is integrated with Stripe and all product images are shown.

    On your other form http://www.jotform.us/form/62117304724145, which has Purchase Order payment field, images are not shown, because image URL is is not correct. When I checked Image URL message [Error 404 Page not found] was shown.

    http://potraviny.szm.com/obr/cessigraham.jpg

    To fix this issue you will need to enter the correct URL of your product images. 

    Let us know if you need further assistance.