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  • Profile Image

    Yikes! After considerable effort to translate my form into Spanish and French, changes not saved.

    Asked by drkirkwilson on July 31, 2016 at 10:37 PM

    I saved repeatedly and reviewed the form in English and Swedish which appear to be complete, however, the Spanish and French forms do not display with all of the changes I made to both the form and the Error Messages.

    Not good.

    What next?

    french saved changes not saved and
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 01, 2016 at 03:58 AM

    I cloned your form and made some test translations. The translation I set were saved successfully.

    I checked the translation on your form and it seems that the translation for some of the languages are incomplete. I assume this is because the changes you made for these fields were not saved successfully, is that correct?

    Can you please try clearing your form cache and your browser cache to refresh the form. Once the cache is cleared, try adding the translations again. Make sure to save every translation, click the Save button on the translation window and in the Preference wizard.

    If the issue persists, please let us know and provide us with steps on how to replicate your issue.
    Thank you.

  • Profile Image

    Answered by drkirkwilson on August 01, 2016 at 12:45 PM
    OK, thanks. I will save frequently.

    Thanks for the followup. Probably my fault.


    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395

    On 8/1/2016 12:58 AM, JotForm wrote:



    New response received



    A new response has
    been received:





    Answered by Chriistian

    I cloned your form and made some test translations. The
    translation I set were saved successfully.

    I checked the translation on your form and it seems
    that the translation for some of the languages are
    incomplete. I assume this is because the changes you
    made for these fields were not saved successfully, is
    that correct?

    Can you please try clearing
    your form cache and your browser cache to
    refresh the form. Once the cache is cleared, try adding
    the translations again. Make sure to save every
    translation, click the Save button on the translation
    window and in the Preference wizard.
    If the issue persists, please let us know and provide
    us with steps on how to replicate your issue.
    Thank you.


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  • Profile Image

    Answered by Irshad on August 01, 2016 at 02:10 PM

    You are welcome. If you need further assistance feel free to revert back.