What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form disabled error message when I preview my form

    Asked by lolsguild on August 01, 2016 at 03:17 PM



    I made a feedback submission page for my online community. When I went to preview the link, the form is disabled. My guess is this is because the term "username" is used. This is in use because some of our members do not give out their actual name and only want to be called by their username alias. 

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    Answered by victor on August 01, 2016 at 05:39 PM

    To enable your form, just enter the preference wizard. Under the GENERAL tab, you will the the option STATUS. Just change this from DISABLE to ENABLED

    Please let us know if that helps.


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    Answered by lolsguild on August 01, 2016 at 05:50 PM

    I have checked that and it is enabled. 

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    Answered by aevizenor on August 01, 2016 at 06:53 PM

    I'm also now replying from my personal account. I signed out of our guild account and when I tried to sign back it in, it said I was suspended for phishing. Again, I think the anti-phishing scan saw that I asked for username, and it triggered the disable response. 

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    JotForm Support

    Answered by Kiran on August 01, 2016 at 11:18 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that your JotForm is having a field containing username which is causinig the account to suspend.

    It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing. 

    I have activated your account and you should be now able to view the forms normally. Please remove the word username from the field to avoid any further suspensions.