What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform is not recognizing my email address

    Asked by collette on August 02, 2016 at 09:39 AM

    I made a form quite a while ago but login is not recognising my email address and i am not being sent any jotform messages. people are telling me they have sent messages to me. i tried it myself and no message. here is the link to the jotform http://www.ysbarts.com/contactus.html


    please can you help!

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    JotForm Support

    Answered by Welvin on August 02, 2016 at 09:42 AM

    The given form has been created in the account fatema (fshakir135@hotmail.com). You should reset the password using this email address. 

    You're not getting the form email because your email address has been bounced listed. I have fixed this already. You should receive the form emails now as well as the reset email.

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    Answered by collette on August 02, 2016 at 10:45 AM
    Hi ok is it possible to change the email account the form was made on. As a volunteer did the form and I have lost contact with her. Will you be able to change it to ysbarts@hotmail.com.
    I have now seen that the forms were being sent here.
    Sent from my iPhone
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    JotForm Support

    Answered by Welvin on August 02, 2016 at 11:57 AM

    I would suggest creating your own account using your email address and we'll move the form there instead. You can signup at https://www.jotform.com/signup. Let us know your username after so we can proceed.