Jotform is not recognizing my email address

I made a form quite a while ago but login is not recognising my email address and i am not being sent any jotform messages. people are telling me they have sent messages to me. i tried it myself and no message. here is the link to the jotform http://www.ysbarts.com/contactus.html

http://www.jotform.com/form/10870228168

please can you help!

The given form has been created in the account fatema (fshakir135@hotmail.com). You should reset the password using this email address. 

You're not getting the form email because your email address has been bounced listed. I have fixed this already. You should receive the form emails now as well as the reset email.

Hi ok is it possible to change the email account the form was made on. As a volunteer did the form and I have lost contact with her. Will you be able to change it to ysbarts@hotmail.com.
I have now seen that the forms were being sent here.
COLLETTE
Sent from my iPhone
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I would suggest creating your own account using your email address and we'll move the form there instead. You can signup at https://www.jotform.com/signup. Let us know your username after so we can proceed.