Jotform is not recognizing my email address

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    collette
    Asked on August 02, 2016 at 09:39 AM

    I made a form quite a while ago but login is not recognising my email address and i am not being sent any jotform messages. people are telling me they have sent messages to me. i tried it myself and no message. here is the link to the jotform http://www.ysbarts.com/contactus.html

    http://www.jotform.com/form/10870228168

    please can you help!

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    Welvin
    Answered on August 02, 2016 at 09:42 AM

    The given form has been created in the account fatema (fshakir135@hotmail.com). You should reset the password using this email address. 

    You're not getting the form email because your email address has been bounced listed. I have fixed this already. You should receive the form emails now as well as the reset email.

  • Profile Image
    collette
    Answered on August 02, 2016 at 10:45 AM
    Hi ok is it possible to change the email account the form was made on. As a volunteer did the form and I have lost contact with her. Will you be able to change it to ysbarts@hotmail.com.
    I have now seen that the forms were being sent here.
    COLLETTE
    Sent from my iPhone
    ...
  • Profile Image
    Welvin
    Answered on August 02, 2016 at 11:57 AM

    I would suggest creating your own account using your email address and we'll move the form there instead. You can signup at https://www.jotform.com/signup. Let us know your username after so we can proceed.