General Survey Enquiries

  • Profile Image
    Chew Hui Ting 
    Asked on August 03, 2016 at 12:02 AM

    1. For Silver package, if we were to only get it for a month,  are we able to cancel right after the first month or will there be any cancellation fee or penalty?

    2.

    For Silver package, how many survey template are we able to create? Will there be unlimited questions and also how many response are we able to get per survey?

    Thank you :)

  • Profile Image
    beril
    Answered on August 03, 2016 at 03:33 AM

    Hello Chew,

    Thank you for contacting us. You can upgrade or downgrade your account whenever you want. There will not be any penalty or fee for cancellation.=)

    You can upgrade your account to the monthly silver package. At the end of a month, you can downgrade your account back to free, And, you can continue to use your account as a free account. 

    Please, check the guide below for more information:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    beril
    Answered on August 03, 2016 at 03:35 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/896888