What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    General Survey Enquiries

    Asked by Chew Hui Ting  on August 03, 2016 at 12:02 AM

    1. For Silver package, if we were to only get it for a month,  are we able to cancel right after the first month or will there be any cancellation fee or penalty?

    2.

    For Silver package, how many survey template are we able to create? Will there be unlimited questions and also how many response are we able to get per survey?

    Thank you :)

    survey template cancellation create
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    JotForm Support

    Answered by beril on August 03, 2016 at 03:33 AM

    Hello Chew,

    Thank you for contacting us. You can upgrade or downgrade your account whenever you want. There will not be any penalty or fee for cancellation.=)

    You can upgrade your account to the monthly silver package. At the end of a month, you can downgrade your account back to free, And, you can continue to use your account as a free account. 

    Please, check the guide below for more information:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    JotForm Support

    Answered by beril on August 03, 2016 at 03:35 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/896888